"I have been "giving this gift" for 20 years to most of my direct collaborators, in the different positions and companies, small and large, in different sectors of activity that I have been involved with; and by prioritizing all collaborators at all levels in contact with the customer: so much more pleasant for a customer to have to do with a supplier who listens well, who saves you time even when the subject is difficult, and who "doesn't beat around the bush"! One of the best investments in customer relations that I know of! These experiences have convinced me that the Interactifs Discipline is a tool for profitable growth, and freedom for those who take it up. My advice: start by training yourself!"